1. Asynchronous by Default

Synchronous communication (meetings, video calls) should be the exception, not the rule.

• Written communication: Use Slack, emails, and documentation instead of meetings
• "Leave it, pick up later" workflows: Design systems where work can be handed off across timezones
• Recording meetings: When sync meetings are necessary, record them for teammates who can't attend
• Reduce meeting times: Teams using async tools cut meeting times by 42%

2. Documentation as a First-Class Citizen

Companies with structured knowledge-sharing systems experience 64% faster onboarding times and47% higher team productivity scores.

• Document decisions, not just outcomes
• Maintain runbooks, architecture docs, and team playbooks
• Use tools like Confluence, Notion, or GitHub wikis
• Make documentation searchable and discoverable

3. Outcome-Focused, Not Activity-Focused

Focus on outcomes rather than activity. Set clear expectations about deliverables, timelines, and communication standards—not working hours or being "online."

• Measure by results, not hours logged
• Use OKRs or specific technical milestones
• Define "done" clearly for every task
• Trust your team to manage their time

4. Equal Access to Information

• Publish meeting notes and recordings
• Use public channels instead of DMs when possible
• Centralize documentation in one place
• Avoid "hallway decisions" that exclude remote workers

5. Intentional Communication

• Over-communicate context and rationale
• Be explicit about expectations and timelines
• Use video for nuanced discussions
• Establish communication norms as a team