Monitoring & Operations
Keep your AI product healthy, performant, and improving with comprehensive monitoring.
Key Metrics to Track
System Health
- Uptime and availability (target: 99.9%+)
- API response times (p50, p95, p99)
- Error rates and types
- Request volume and traffic patterns
AI Performance
- Model inference latency
- Output quality scores (user ratings, acceptance rate)
- Model accuracy on production data
- Failure rate (errors, timeouts, bad outputs)
User Behavior
- Daily/monthly active users (DAU/MAU)
- Feature usage and adoption
- User retention (Day 1, Day 7, Day 30)
- Conversion rates (trial to paid)
Costs
- AI API costs per user/request
- Infrastructure costs (hosting, storage, bandwidth)
- Cost per acquisition (CAC)
- Unit economics (LTV/CAC ratio)
Alerting & Incident Response
Set up alerts for:
- System downtime or degraded performance
- Error rate spikes (> 5% above baseline)
- Latency increases (p95 > threshold)
- Cost anomalies (unexpected spending spikes)
- Model performance degradation
- Security incidents or suspicious activity
Incident Response Plan:
- Detect: Automated monitoring triggers alert
- Triage: Assess severity and impact
- Communicate: Update status page, notify affected users
- Resolve: Fix root cause or implement workaround
- Post-mortem: Document what happened, why, and how to prevent recurrence
Feedback Loops
Collect feedback at multiple touchpoints:
- Thumbs up/down on AI outputs
- User corrections and regenerations
- Support tickets and bug reports
- NPS surveys and satisfaction scores
- Feature requests and improvement suggestions
Close the loop:
- Use negative feedback to improve prompts, models, or features
- Acknowledge user suggestions and communicate when implemented
- Share metrics and improvements publicly to build trust
Key Takeaways
- Monitor system health, AI performance, user behavior, and costs continuously
- Set up automated alerts for critical issues—don't wait to discover problems
- Have an incident response plan ready before you need it
- Create feedback loops to continuously improve your product